Free Shipping for purchase of $25 or more

FAQ

Frequently asked questions !

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

YOU CAN SHOP AT WWW. MYMOCASSINO.COM WITHOUT CREATING AN ACCOUNT. BUT !

 

REGISTER WITH US AND YOU'LL BE ABLE TO ENJOY THE FOLLOWING BENEFITS:

• CHECK YOUR ORDERS AND REVIEW PAST PURCHASES

• ADD SOLD OUT ITEMS AND PRODUCTS YOU LOVE TO YOUR WISH LIST

• PREVIEW OUR NEW COLLECTIONS

• SAVE YOUR ADDRESS AND CARD DETAILS SO YOU CAN SHOP EVEN QUICKER NEXT TIME

 

WHAT ARE YOUR SHIPPING METHODS AND COSTS?

WE OFFER COMPLIMENTARY SHIPPING VIA DHL/DPD OR UPS ON ALL EUROPEAN ORDERS. IT WILL BE DELIVERED WITHIN 2 TO 4 BUSINESS DAYS.

ALL ORDERS TO BE SHIPPED OUT OF EUROPE WILL NORMALLY BE DELIVERED WITHIN 3 TO 5 BUSINESS DAYS. 
ORDERS TO BE SHIPPED TO REMOTE DESTINATIONS WILL NORMALLY BE DELIVERED WITHIN 5 TO 6 BUSINESS DAYS. 
ONCE WE HAVE SHIPPED YOUR ORDER, WE WILL SEND YOU AN EMAIL WITH SHIPPING DETAILS AND A TRACKING NUMBER. FOLLOW THE LINK IN THE EMAIL TO CHECK THE ESTIMATED ARRIVAL OF YOUR ORDER. YOU, OR AN AUTHORIZED PERSON, MUST SIGN FOR YOUR ORDER UPON ARRIVAL. THIS ENSURES YOUR PURCHASES ARE SAFELY DELIVERED TO YOU. IF YOU ARE UNAVAILABLE WHEN YOUR PACKAGE ARRIVES, COURIER WILL LEAVE A RE-DELIVERY SLIP

 

WHAT ARE YOUR RETURN AND EXCHANGE POLICIES?

RETURNS:

YOU MAY RETURN ANY PRODUCT ORDERED ON WWW.MYMOCASSINO.COM FOR REFUND OR EXCHANGE WITHIN FOURTEEN (14) DAYS FROM THE DELIVERY DATE. RETURNED PRODUCTS MUST BE IN THEIR ORIGINAL CONDITION, UNUSED, UNWASHED, UNALTERED, AND IN THE SAME CONDITION IN WHICH IT WAS RECEIVED WITH ALL TAGS ATTACHED, AND IN THE ORIGINAL PACKAGING. TO RETURN A PRODUCT CONTACT OUR CUSTOMER SERVICE AT RETURNS@MYMOCASSINO.COM FOR MORE INFORMATION ON RETURNS PLEASE SEE TERMS AND CONDITIONS OF SALE

EXCHANGES:

TO EXCHANGE A PRODUCT, PLEASE CONTACT OUR CUSTOMER SERVICE AT RETURNS@MYMOCASSINO.COM IF YOU RECEIVED AN ITEM AS A GIFT FROM WWW.MYMOCASSINO.COM YOU MAY EXCHANGE IT FOR ANOTHER ITEM OF EQUAL OR GREATER VALUE WITHIN TEN (10) DAYS OF DELIVERY. YOU, THE GIFT RECIPIENT, MUST PAY THE DIFFERENCE IN PRICE. CERTAIN RESTRICTIONS ARE APPLIED TO ANY RETURN OR EXCHANGE, INCLUDING FOR ALTERED OR PERSONALIZED PRODUCTS, SALE AND OTHER NON-RETURNABLE PRODUCTS. PLEASE SEE TERMS AND CONDITIONS

 

HOW DO I CHANGE MY EMAIL ADDRESS FOR MY LOGIN?

SIGN IN TO YOUR ONLINE ACCOUNT USING YOUR CURRENT EMAIL ADDRESS AND PASSWORD. ONCE YOU HAVE SUCCESSFULLY SIGNED INTO YOUR ACCOUNT, YOU MAY CHANGE THE EMAIL ADDRESS BY CLICKING ON "EDIT YOUR ACCOUNT INFORMATION"

 

HOW DO I CANCEL MY ORDER?

IS NOT POSSIBLE TO CANCEL AN ORDER PLACED FOR WHICH PAYMENT HAS BEEN PROPERLY ACCEPTED BY THE PAYMENT GATEWAY. HOWEVER, UNTIL THAT THE ORDER WAS NOT ASSIGNED TO THE COURIER FOR SHIPPING, IS POSSIBLE TO REPLACE THE ORDERED ITEM WITH A DIFFERENT ITEM OF EQUAL OR GREATER VALUE. IF THE VALUE OF THE NEW ORDERED ITEM SHOULD BE GREATER THAN THE VALUE OF THE PREVIOUSLY ORDERD ITEM, IT WILL BE ASKED TO PROCEED WITH A COMPENSATORY PAYMENT

 

HOW DO I REGISTER OR SIGN IN?

PLEASE CLICK REGISTER/LOGIN FROM THE HOMEPAGE

 

WHAT IF I CAN'T REMEMBER MY PASSWORD?

PLEASE CLICK LOGIN FROM THE HOMEPAGE AND CLICK "FORGOT YOUR PASSWORD?"

 

HOW DO I UNSUBSCRIBE FROM NEWSLETTER UPDATES?

CLICK UNSUBSCRIBE AT THE BOTTOM OF AN EMAIL COMMUNICATION

 

WHAT FORMS OF PAYMENT ARE ACCEPTED ONLINE?

MASTERCARD, VISA AND PAYPAL

 

HOW CAN I CHECK THE STATUS OF MY ORDER?

PLEASE CHECK THE TRAKING NUMBER IN YOUR CONFIRMATION MAIL

 

HOW DO I AUTHENTICATE A MYMOCASSINO PRODUCT?

ALL ITEMS PURCHASED FROM THE MYMOCASSINO BOUTIQUE OR AT WWW.MYMOCASSINO.COM ARE GUARANTEED AUTHENTIC. MERCHANDISE PURCHASED FROM OTHER WEBSITES OR UNAUTHORIZED DEALERS CANNOT BE VERIFIED. PLEASE CONTACT OUR CUSTOMER SERVICE AT SUPPORT@MYMOCASSINO.COM SPECIFIC INFORMATION

 

HOW DO I FIND MY CORRECT SHOE SIZE?

ITALIAN SIZES ARE GENERALLY BIGGER THAN NORMAL EU SIZES,IF YOUR NORMAL NIKE SHOE IS A SIZE 44,THEN ORDER A SIZE 43 AT MYMOCASSINO.COM

THERE ARE ALSO SIZE CHARTS AVAILABLE ON MEN'S SHOES AND MEN'S ACCESSORIES PRODUCT PAGES

 

HOW IS MY PERSONAL INFORMATION SAFEGUARDED?

WHEN YOU PLACE AN ORDER OR ACCESS YOUR ACCOUNT INFORMATION, WE USE A SECURE SOCKET LAYER (SSL) ENCRYPTION THAT ENCRYPTS YOUR INFORMATION BEFORE IT IS SENT TO US TO PROTECT IT FROM UNAUTHORIZED USE. IN ADDITION, WE WILL TAKE REASONABLE STEPS TO ENSURE THAT THIRD PARTY BUSINESS PARTNERS’ TO WHOM WE TRANSFER ANY DATA WILL PROVIDE SUFFICIENT PROTECTION OF THAT PERSONAL INFORMATION

 

WHAT PERSONAL INFORMATION IS COLLECTED?

IN ORDER TO USE CERTAIN FEATURES OF THE SITE, WE MAY COLLECT OR YOU MAY BE ASKED TO PROVIDE YOUR EMAIL ADDRESS, NAME,ADDRESS, TELEPHONE NUMBER, BILLING INFORMATION, MESSAGE AND GIFT RECIPIENTS’ NAMES, ADDRESSES, TELEPHONE NUMBERS AND EMAIL ADDRESSES. MORE INFORMATION, INCLUDING HOW THIS INFORMATION MAY BE USED, PLEASE SEE OUR PRIVACY POLICY

 

IS SALES TAX APPLIED TO MY ORDER?

THE PRICING FOR ALL MYMOCASSINO PRODUCTS ON THE MYMOCASSINO WEBSITE ARE AVAILABLE IN EURO, USD AND GBP AND INCLUDE TAXES (GERMAN VAT 19%). THE PRICING EXCLUDE DUTY FEES AND SHIPPING COSTS